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English for Customer care. Student's book + CD
The Express Series is a range of short, specialist English courses for different professions, work skills, and industries. Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
Tip boxes in each unit include key language points, useful phrases, and strategies
STARTER section at the beginning of each unit has warm-up and awareness-raising activities
OUTPUT sections at the end of each unit encourage discussion and reflection
Answers, transcripts, and a glossary of useful phrases at the back of each book
Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice